Highlights: ITIL Process Map for Visio Compatibility • ITIL Service Lifecycle (2011 Edition): 100% compatible (covers Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement) • ISO/IEC: 100% compatible. Design Flowcharts in BPMN notation illustrate the ITIL processes and provide a reference that can be easily understood and maintained: • Intuitive, clear-cut layout in four levels of detail • Navigable (linked shapes allow drill-downs to more detailed views or jumps to peer processes) • Fully customizable Visio drawings. Special features for Microsoft Visio® • Specifically designed to make optimal use of Microsoft Visio®, including a special Visio stencil with custom master shapes • User-friendly Excel repository and custom Visio add-in, adding features to Visio that allow you to maintain central object information in a database (check out our special page with additional information on the!) • in Excel format. License model Simple license model based on sites - no recurring subscription fees. Contents in detail: ITIL Process Map for Visio ITIL reference process models for Visio Process diagrams in four layers of detail illustrate the interrelationships of the ITIL processes and allow drilling down into the process details: Level 0: The ITIL Service Lifecycle The ITIL top-level processes (service lifecycle stages) and their interrelationships on one single page.